Why I quit Time Warner Cable Internet

It doesn’t work.

For the second time this year the email service from Time Warner Cable doesn’t work right. It hasn’t been working right for a couple of days. Tonight I can receive emails but not send them. This is better than yesterday where for a time I couldn’t do either. No information on when this will be fixed.

I pay my bill on time but I am not getting full service. I did not get a rebate the last time the email went out for days. It was worst last time when getting emails was erratic for days.

Email is not life and death for me like it would be for a small home business but it seems like a simple thing to keep going and if it’s broken enough customers would complain that Time Warner Cable would get it fixed fast.

To irritate me more an article on Cnet this morning talked about how Time Warner Cable was improving service and giving free upgrades to customers in Kansas City. Kansas City has Google fiber so they may be losing customers there and have to do something.

There have been no rumors here about upgrades, free services, or improvements to the Time Warner Cable Internet in this area.

This month’s phone bill had an add on the outside for fiber internet connection much cheaper that Time Warner Cable and it would be more than twice as fast. I will have to accept a two year contract and change to a internet telephone but compared to the current phone bill it will be about break even in cost. The old land line telephone is a back up and I keep it because for many people it’s the only way they know to contact me. It’s not much of a back up, a couple of years ago a backhoe dug up the fiber optic cable that run out of the city I live in. Not only did we lose the internet connection to anyone outside the city we lost internet telephone to anyone outside the city and the tradistional phone could not call anyone outside the city. Gone are the days of mulitiple cable routes and backup of basic services.

I’m also concerned if Time Warner Cable combines with Comcast service could get worse and fee could, most likely will, increase.

Changing ISPs will require a lot of work on my part. I have had my email address through Time Warner Cable for a long time. Time Warner allows an alises to my old Adelphia.net email address and I have had that email address for a long, long, long time. Every company that I have bought software from and every web site I subscripe to will have to have my email address updated. Then I will have to notify friends and relatives. It is a great way to get rid of spam emails.

To prevent having to change all these emails again in two years if I deside to go to another ISP or if the new ISP changes for the bad (promise you one thing then change it after you subscribe) I am going to set up a web page and use the email address for that WEB site as a replacement for the Time Warner/Adelphia email address. The web page will be through a host that has nothing to do with Time Warner Cable or the telephone company and the web page will not change if the phone company does something cheap to its customers or I go another ISP. Of course it’s been years since I developed a web page and things have changed since then. Back to fighting the learning curve.

One web site says code your web site in HTML 5 another says HTML 5 is not catching on don’t use it.

Write on, draw on, code on.               Professor Voltage

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