Dealing with the Government, a Good Experience

I needed to change some information with the federal government Office of Personnel and Management and I was dreading doing it.

I put it off as long as I could. Then I had to do it.

After a long search I found the letter they sent me with my Unique Identifier Number (UIN) on it. The government web site gave me nothing but trouble. I quickly found out that you cannot bookmark a link to the inside of the web site so you can return to that place quickly. You have to start on the home page and go through all the drop down menus.

After hours of going around in circles with the web site I get a page that says you can’t do what I want to do and it said call this number.

I prepare myself for a long wait (restroom break, coffee, and water) and make the call.

I got a person after a couple of rings. She was cheerful, knowledgeable, and fast. In a couple of minutes I had three problems taken care of.

If only the rest of the government worked like this.

Now I’ve jinked it, people reading this will call instead of trying to use the web site which will cause long telephone wait times.

I should have bought a lottery ticket yesterday.

Write on, draw on.   Professor Voltage.

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