A Dilbert Moment at Social Security

I had to go to the Social Security office. I know you can make an appointment so I got on line and pulled up the web page for the local office.

The web page did not list a phone number that you could call to make an appointment at the local office. The only phone number listed on the local Social Security office web site is the national Social Security telephone number. I called that number and the automated voice told me it was an hour to and hour and a half wait to talk to someone. I pushed the buttons to have them call me back and was told that was an hour and a half wait time too. I went down to the social security office and waited an hour there instead. It was quicker to go to the office than deal with the nation telephone number.

Once I got to see a representative I asked how do you make an appointment. He said you call this number. I told him the number wasn’t on the local office web site. He said yes, you either call the national number or Google the number. Why have a web site if your not going to put a phone number on it that speeds up service for both the customer and the office?

I needed to help a family member get Medicare. I told the rep that the Social Security web site had a button called How To Apply. If you click on the button it gives you all sorts of information about the benefits of Medicare, but tells you nothing about how to apply for Medicare. He said you can apply for Medicare on line from the Medicare web site but that’s buried somewhere on the Medicare site.

The How To Apply web page should tell you how to apply, what site to go to or where to go to and what buttons to push.

The Social Security web site is a true Dilbert or software coder’s web site. Lots of information, but nothing you need.

Write on, draw on.         Professor Hyram Voltage

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